Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Wolverhampton | GPhC Registered Online Pharmacy | GPhC No. 9012511

Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Wolverhampton collects, uses, and safeguards your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Wolverhampton is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Wolverhampton and across the UK. We act as the data controller for the personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following categories of personal data:

Identity data: Full name, date of birth, and gender
Contact data: Email address, phone number, and delivery address
Health data: Medical history, current medications, weight, BMI, and any information provided during your consultation
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, and usage data collected when you visit our website

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment and provide safe, clinically appropriate care
To process and dispense your prescription, with delivery typically completed within 1 working day of pharmacist approval
To communicate with you regarding your order, treatment, or any follow-up queries
To maintain accurate pharmacy records as required by GPhC regulations
To comply with our legal and regulatory obligations
To improve our services and website experience

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and for health data, the provision of healthcare services under Article 9(2)(h) of UK GDPR.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand website traffic and improve our service
Functional cookies: Remember your preferences to personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data to any third party. We may share your information only in the following limited circumstances:

Healthcare providers: With prescribers or clinical staff involved in your care, where necessary
Delivery services: Your name and address are shared with our courier to fulfil your order
Payment processors: Secure payment providers who process transactions on our behalf
Regulatory bodies: Where we are legally required to disclose information to the GPhC or other authorities

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain your personal and medical records for a minimum of eight years in line with NHS and GPhC guidance. After this period, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to authorised personnel only.

8. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections to inaccurate data, request deletion of your data where applicable, and object to or restrict how we process your information. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch with us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Wolverhampton
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk